ELEVO Privacy Policy

Effective September 29, 2026

Recruitment information is also explained in our standalone Applicant Privacy Notice.

On this page

ELEVO Inc. (“ELEVO,” “we,” “us,” and “our”) provides transportation, advertising, and related services. This policy explains the personal information we handle through websites linking to this policy, the ELEVO rider mobile application, customer communications, and transportation programs that ELEVO operates or administers. It covers free and paid rides, riders and accompanying passengers, website visitors, and business contacts for advertisers, agencies, cities, districts, hotels, venues, and event organizers. It also covers job applicants, prospective candidates, references, referring individuals, and recruitment activities as described in the Applicant Privacy Notice in Section 14.

“Personal information” includes information identifying, relating to, or reasonably linkable to an individual and, where applicable law provides, a household or device. An account number, device identifier, precise location, or trip record can remain personal information even when a name is removed. Different services collect different information; the descriptions below apply when you use the corresponding service, request, or feature.

ELEVO Media Group is a separate business. Its independent activities are not automatically covered by this policy. A separate business, transportation provider, advertiser, app store, or government agency may have its own responsibilities and privacy notice. This does not remove ELEVO’s responsibility for information it collects or for providers processing information on its behalf. The Applicant Privacy Notice in Section 14 provides the recruitment disclosures under this policy and may also be displayed as a standalone notice. Additional post-hire workforce practices are explained when applicable.

This policy explains information practices and rights. Accepting transportation or website Terms, entering a vehicle, or receiving a free ride does not by itself supply any separate consent required for sensitive information, advertising tracking, marketing messages, audio recording, or promotional use of an image.

Website visitors and business contacts

When you submit a contact form, request a proposal, correspond with us, or enter a business relationship, we receive the information you submit. This can include your name, organization, professional role, email, telephone number, requested market, campaign requirements, project dates, creative materials, contract details, and billing information. We use it to answer the inquiry, prepare proposals, administer the relationship, and maintain associated business records.

You can generally browse public website information without creating a rider account. Communications about an advertising proposal are different from a request to book transportation; we do not treat one as permission for every other use of your contact information.

Job applicants

Our Applicant Privacy Notice in Section 14 explains the information collected during recruitment, its sources and uses, the people who receive it, retention criteria, sensitive-information safeguards, and applicant choices. Review that notice before completing a job application or uploading recruitment documents.

Accounts bookings and transportation

Account information includes the registration and contact details you provide, account identifiers, authentication information, and your service preferences or permission choices. We process it to establish and administer the account, communicate with you, and protect access.

Booking and trip information includes pickup and destination, requested and actual times, passenger count, assigned vehicle or operator, trip status, applicable fare or sponsorship, cancellation details, and operational trip records. Where necessary for a particular program, we also process the eligibility information provided for that program. The relevant program may explain additional requirements; we seek information appropriate to those requirements rather than unrelated sensitive details.

A parent, companion, hotel, event organizer, or other authorized person may arrange a ride or assistance for you. We then receive the booking, contact, or assistance details necessary to fulfill that request. Providing another person’s information does not authorize unrelated marketing to that person or replace their consent where separate consent is required.

Drivers, dispatch personnel, transportation partners, and program administrators can supply service status, eligibility confirmations, operational reports, and information concerning a support request or incident. Payment providers can supply transaction status and information needed to address a payment issue. We use information from these sources for the corresponding service, support, administrative, or legal purpose.

Payments and financial transactions

Paid rides, deposits, advertising purchases, and other disclosed charges require information appropriate to the payment method used. We and the providers handling the transaction process payment instructions and transaction records to collect charges, provide receipts and refunds, address disputes, prevent fraud, and maintain accounting records. Depending on the payment channel, records may include billing details, transaction amounts and dates, payment status, and payment references or limited payment-method information supplied by the provider.

Use the designated payment channel. Do not send full card numbers, security codes, account passwords, or unnecessary banking information through ordinary email or general support messages.

Support assistance feedback and submissions

We receive the contents of messages, attachments, service requests, complaints, and feedback that you submit. A report may include information about other people involved in a ride or incident. We use relevant information to investigate and respond, document the outcome, and address related safety, service, or legal issues.

If you request an accommodation, we process the information reasonably necessary to understand and coordinate the assistance you need. Usually you can describe the assistance without providing a diagnosis or medical records. Sensitive assistance information is subject to the additional protections in Section 5.

If you voluntarily participate in an available survey, promotion, sampling program, or event registration, we receive the information you choose to provide and explain any additional purpose or recipient at that point. A promotional submission is not automatically required to obtain a sponsored ride. Permission to publish a testimonial, image, or other identifiable promotional content is separate from an ordinary support or feedback submission.

Website operation involves technical information such as IP addresses, browser and device characteristics, pages requested, referring information, access times, and security or error logs. An IP address can indicate approximate location. App operation can generate operating-system and app-version details, device or installation identifiers, language settings, authentication events, notification information, permission choices, diagnostics, and crash reports.

Service interactions may generate event information, such as beginning registration, requesting a ride, changing a pickup, cancelling, receiving a service response, or completing a payment. This information may be associated with an account, trip, session, or device. We use it to operate the relevant feature, identify service problems, support users, prevent abuse, and evaluate service performance. Calling information “analytics” does not remove applicable privacy protections.

Where fleet technology is used, vehicles can generate location, route, trip timing, and operational or safety information. Information associated with your trip can be personal information even if it comes from the vehicle rather than your phone. Device permissions on your phone do not control vehicle equipment.

Cookies, local storage, pixels, software development kits, and similar tools are addressed in Section 7. Location and recordings have additional requirements described below. A reference to a type of technology does not authorize unrestricted access to your device, microphone, photo library, contacts, messages, or other applications. Access to a protected device feature must be relevant to the offered function and subject to the required notice and permission.

Transportation requires knowing where a requested trip begins and ends. You may provide that information directly or through an authorized person. When a location-dependent app feature is available and you permit it, device location may help identify a pickup, determine service-area availability, coordinate a vehicle, estimate arrival, or support the requested trip. Precise location receives the additional protections required by applicable law.

The app must explain the operational purpose before requesting location permission. Access while you use an app feature and access while the app is in the background are different permissions. Any background-location feature requires a specific explanation of when and why it operates and the necessary separate permission before access begins. This policy does not itself grant background access or authorize unrelated tracking after a transportation need ends.

You can manage location permissions in device settings, including choosing approximate location where your device and the feature support it. Declining permission can affect a location-dependent feature. You may provide a pickup yourself or contact appsupport@rideelevo.com or (305) 424-8679 for help with available booking methods. We do not require unnecessary device permissions merely to access an otherwise available service.

Changing a permission affects future device access; it does not erase locations already supplied, ride records already generated, or vehicle GPS information. Requests concerning retained information follow Section 11. We do not use precise rider or trip location for advertising, whether obtained from a phone, pickup or destination entry, vehicle GPS, or another source. Granting an operational location permission does not authorize selling that information.

Sensitive information and accessibility

Precise location, disability or health information, authentication credentials, financial information, and certain information about children can receive special legal protection. We limit sensitive processing to the relevant service or another specifically lawful purpose and obtain any separate consent required by law. We do not sell sensitive personal information or use disability information, consumer health data, or precise rider or trip location from any source for advertising. A free or sponsored ride is not an exchange for permission to exploit sensitive information.

Assistance information is limited to personnel and providers who need it to serve you, respond to the related matter, or meet an applicable obligation. A driver ordinarily needs instructions about the assistance required, not a person’s full medical history. We do not infer that a person has a particular condition merely to personalize advertising based on their destination.

Our separate Consumer Health Data Privacy Notice explains additional protections for information covered by Washington’s My Health My Data Act. It controls over inconsistent provisions of this policy for that information. Other applicable sensitive-data and consumer-health requirements remain in effect; this policy does not characterize all transportation information as subject to HIPAA or claim a healthcare exemption.

Vehicle cameras audio and other recordings

Vehicles or service locations equipped for safety recording must provide notice identifying the relevant recording areas and type of recording. Depending on the equipment and disclosed function, a recording can contain images of people, their activities, surroundings, vehicle identifiers, and associated time or location information. Equipment is not a guarantee that footage exists or is monitored live.

Audio is permitted only where the equipment and advance notice identify that function, and only after the required consent has been obtained from each person whose consent is necessary. A booking passenger cannot consent for other adults by accepting app Terms. Merely entering a vehicle or continuing to browse this policy is not the consent procedure for optional audio recording. Minors, new passengers, employees, and incidental bystanders require the safeguards applicable to the circumstances.

Recordings are limited to the disclosed safety, security, incident-review, support, insurance, and legal purposes. Access is restricted to authorized recipients with a relevant need. We do not reuse safety recordings for advertising or promotion or provide them to advertisers for those purposes. Separately arranged promotional photographs, videos, or testimonials require separate appropriate permission and a lawful basis. This policy does not authorize facial recognition, voiceprints, or other biometric identification. Those functions require a separate specific notice, a valid legal basis, and any legally required consent before implementation.

The Recording Notice explains the applicable recording program, retention criteria, and requests. A support-call recording requires its own advance notice and lawful consent process; vehicle signage or account acceptance does not authorize it.

We use the information described above to fulfill requests and contracts; operate transportation and website features; administer accounts and business relationships; evaluate applications and administer recruitment as described in Section 14; process transactions; communicate service information; provide accessibility assistance; troubleshoot and improve service reliability; detect fraud or misuse; respond to incidents and disputes; maintain appropriate records; and comply with applicable obligations. Optional promotions and analytics remain subject to the choices and restrictions described in this policy.

Information must be reasonably relevant to its purpose. A general business interest does not override a consent requirement or authorize an undisclosed use of sensitive information. If a new use requires additional notice or consent, we provide it before that processing begins.

Depending on the service and legal requirements, relevant information may be disclosed to the following recipients:

Drivers, dispatch, and transportation providers. They receive details needed to provide or support your ride, such as the pickup, destination, trip identifier, passenger count, contact or coordination details, and necessary assistance instructions. Their access does not authorize personal marketing to riders or unrelated use of a rider’s information.

Service providers. Providers supporting hosting, authentication, maps, communications, payments, fleet systems, security, diagnostics, analytics, and customer support may process the information needed for their function. We require restrictions and safeguards appropriate to their role and the information, including protections required by applicable law and platform rules. A provider’s involvement does not create unrestricted permission to reuse data for its own purposes.

Cities, districts, hotels, venues, and other program administrators. These recipients may need service-performance reporting, billing or eligibility records, and information concerning a specific service issue. We use aggregate reporting where identifiable information is unnecessary. Identifiable trip or eligibility details must be necessary for the program, described in an applicable program notice, and lawfully supported. Funding a program does not itself entitle a sponsor to rider contact lists, precise travel histories, disability information, or recordings for marketing. Government-held information may be subject to public-records laws and their exemptions.

Advertisers and promotion partners. You may choose to submit information to an identified advertiser or ask us to transmit information to fulfill an offer. The recipient and purpose must be explained at the point of that choice. Seeing a vehicle advertisement or accepting a sample does not by itself authorize disclosure of your ELEVO account details. An advertiser collecting information directly is responsible for its own notice and choices.

Professional advisers, insurers, and claims administrators. We may disclose information reasonably necessary for legal advice, accounting, insurance administration, a claim, or another relevant professional service, subject to the protections applicable to that information.

Authorities and other legally justified recipients. We may disclose information to comply with a valid legal requirement, respond to a lawful emergency, protect safety, or establish, exercise, or defend legal rights. We assess the applicable basis and scope; a request does not automatically entitle its sender to all information. Sensitive and consumer-health information remains subject to additional restrictions.

Parties to a corporate transaction. A lawful merger, financing, acquisition, restructuring, or transfer of business assets may involve relevant information under confidentiality and privacy protections. The transaction does not remove legally required consents or permit incompatible use without the required process.

We may prepare aggregate or legally de-identified information for service planning, performance analysis, and reporting. We maintain information treated as legally de-identified in that form, do not attempt re-identification except as legally permitted, and require appropriate restrictions on recipients. Hashed contact details, persistent identifiers, or detailed routes are not automatically anonymous.

Cookies and similar technologies can support sign-in, security, preferences, forms, service functionality, performance measurement, and permitted analytics. A cookie can remain for a browsing session or a longer period appropriate to its purpose. An app SDK is software supplied by another provider and can process device, event, or other information as part of the feature it supports. The same purpose limits and privacy requirements apply whether information is collected directly or through embedded technology.

Essential tools support the service you request. Where an enabled feature actually uses optional analytics or advertising tools, its collection notice must identify the information, purpose, recipients, and applicable controls before use. Consent-dependent tools must not load before the required choice. Security or troubleshooting information is not automatically authorized for advertising or cross-service profiling. Precise rider or trip location from any source, health and assistance details, payment credentials, and sensitive message contents must not be transmitted to advertising tools.

Under some privacy laws, disclosing identifiers or activity information for cross-context behavioral advertising or targeted advertising can be a regulated “sale” or “sharing” even when no money changes hands. Describing a recipient as a vendor does not by itself avoid those rules. We do not sell personal information collected through the rider app, and we do not sell sensitive personal information. Any permitted advertising processing involving other information must satisfy applicable notice, consent, and opt-out requirements before it occurs.

You may submit an opt-out or related question to legal@rideelevo.com, and use any relevant choice presented with the feature. We honor legally applicable opt-out preference signals, including Global Privacy Control, for the browser or device and, where legally required and identifiable, the related account. A signal on one browser may not identify a different device or account. Older “Do Not Track” signals have no uniform technical interpretation; that does not limit our obligation to honor legally recognized signals.

You can manage cookies through your browser and app permissions through your device. Blocking essential cookies may prevent sign-in or requested functions. Device advertising settings and Apple’s tracking-permission controls, where applicable, are additional controls; they do not replace statutory rights. Declining personalized tracking does not remove contextual advertisements or physical vehicle advertising.

Links, embedded content, maps, payment interfaces, and social or app-store services can involve a separate provider. That provider may receive information when its feature loads or you interact with it, subject to the permissions and restrictions governing the integration. Review the provider’s notice when choosing its independent service. We remain responsible for our own disclosures and for the processing we authorize; linking to another notice does not waive that responsibility.

Operational communications include ride coordination, receipts, account security, service changes affecting a request, and responses to support matters. We use relevant contact information to provide them. Optional marketing email, promotional texts, giveaways, and marketing disclosures to a sponsor are distinct choices where applicable and are not bundled into acceptance of transportation Terms.

You can unsubscribe from marketing email using its instructions or contact us. For promotional texts, follow the opt-out instructions in the message or contact us using the details below. We may retain limited suppression information to respect your choice. Opting out of marketing does not by itself stop necessary, lawful transaction or security communications. We also honor legally effective revocation of consent for covered automated calls or texts, including operational messages when required, and use an appropriate alternative channel where available. Turning off push notifications changes that delivery channel; it does not delete your account or information.

Participation in an optional survey or promotion is voluntary. Its own rules and notice explain any additional information, purpose, recipient, or eligibility condition. Where a financial-incentive notice or other specific disclosure is required, it must be provided before enrollment. A promotion cannot override rights that cannot lawfully be waived.

We retain personal information only as long as reasonably necessary for its stated purpose and applicable obligations. Relevant criteria include whether the account or request remains active, the type and sensitivity of the record, the time needed to resolve a service issue, applicable tax or program-record obligations, and specific claims or preservation requirements. Different records can require different periods.

  • Account information: for account administration while the account is active, followed by only the information necessary for unresolved matters or applicable legal requirements after closure.
  • Inquiries, assistance, and support records: while needed to answer and resolve the matter and address a related complaint, incident, or obligation.
  • Trip and transaction records: for service administration, refunds, accounting, applicable program requirements, and claims. Keeping a billing record does not by itself justify retaining a detailed location trail.
  • Precise location, event logs, and routine recordings: only while needed for their disclosed operational, diagnostic, safety, or incident-review purpose; then deleted, overwritten, or appropriately de-identified. They are not retained indefinitely merely because storage is available.
  • Incident evidence and legal records: for the specific claim, investigation, preservation duty, or legally required recordkeeping period, with access limited to that purpose.
  • Consent, contract, and privacy-choice records: as needed to honor choices, demonstrate compliance, and address related disputes; limited suppression information may remain necessary after other information is deleted.
  • Recruitment records: retained according to the category-specific purposes, employment-record requirements, and preservation criteria in the Applicant Privacy Notice in Section 14. Withdrawal from recruitment does not by itself remove a lawful recordkeeping obligation.

A legal hold affects relevant records, not every item associated with a person. Information retained under an exception remains subject to purpose and access limits. Backups are restricted and removed through the applicable deletion process rather than restored to ordinary use contrary to a valid deletion request. Covered consumer-health information follows the additional deadlines and rules in its separate notice.

We require administrative, technical, and physical protections appropriate to the information and its use, including limiting access to people with relevant responsibilities and requiring appropriate protection from providers. Security involves both how systems are configured and how people handle information. No transmission or storage method can guarantee complete security; this does not waive our legal safeguarding, incident-response, or notification obligations.

Keep account credentials private and promptly contact appsupport@rideelevo.com about suspected unauthorized access. Do not submit unnecessary sensitive information through ordinary email. We may provide a more suitable method if additional verification or documentation is needed. Privacy and support channels are not emergency services; call 911 for an immediate emergency.

ELEVO is based in the United States. Processing may involve the places where the relevant service and its providers operate, subject to applicable legal protections. Privacy laws can differ between jurisdictions. Using a website or accepting this policy is not a substitute for a legally required international-transfer mechanism. Where an applicable law requires additional information, safeguards, or consent for a transfer, those requirements apply.

How to contact us

Email legal@rideelevo.com, write to ELEVO Inc., Attn: Privacy, 701 Brickell Avenue, Suite 1550, Miami, FL 33131, or call (305) 424-8679 for assistance. State the nature of the request and a way to contact you. You do not need to create a new account. We can assist with an accessible way to submit a request.

Depending on the law applicable to you and the processing, your rights may include confirming processing; obtaining access and a portable copy; correcting inaccuracies; deleting information; withdrawing consent; limiting certain uses of sensitive information; and opting out of specified sales, sharing, targeted advertising, or profiling that produces legal or similarly significant effects. These rights have applicable requirements and exceptions. We do not unlawfully discriminate or retaliate for exercising them.

Account deletion

Email legal@rideelevo.com with “Delete my ELEVO account” and identify the email address or telephone number associated with the account. This route works without reinstalling the app. The Privacy Requests and Account Deletion page provides the request instructions. An uninstall, sign-out, or temporary deactivation alone does not delete account records.

Following appropriate verification, we delete the account and associated information subject to applicable exceptions, and explain any necessary retained categories and retention criteria. Deletion does not eliminate an existing payment obligation or entitlement to a refund. We do not require unnecessary information or an unrelated purchase to process a deletion request.

Verification agents and responses

For a request requiring verification, we use information proportionate to its sensitivity and risk. We may ask you to confirm information already associated with the account or request. We do not routinely require identity verification for a statutory opt-out where the law prohibits it. Do not send passwords, card numbers, or identity documents unless we specifically explain a lawful need and suitable submission method.

An authorized agent may act where permitted by law. We may request evidence of authority and any direct confirmation the law permits, while respecting recognized powers of attorney and other applicable rules. Verification information is used for authentication, security, and compliance rather than unrelated marketing.

We respond within the applicable legal deadline and explain any permitted extension or refusal. We may protect another person’s rights, privileged information, security, or information covered by a specific exception. Such exceptions do not authorize blanket denial of every request. Requests are generally free; any fee or refusal for excessive, repetitive, or unfounded requests must meet the applicable law.

To appeal, reply to the decision or email legal@rideelevo.com with “Privacy Appeal” and the request reference. Where a statutory appeal right applies, we provide the required response and information about contacting the relevant regulator. You may contact a competent privacy authority independently of this process.

State privacy laws differ in coverage, definitions, exemptions, and available rights. A business-to-business contact may have different protections from a rider, and some laws protect sensitive or consumer-health information even when a general business-size threshold is not met. This section does not limit any applicable statutory right.

California. To the extent the California Consumer Privacy Act applies, California residents may have rights to know categories and specific pieces of personal information; understand sources, purposes, and recipient categories; obtain deletion, correction, or portability; opt out of covered sales and sharing; and limit certain sensitive-information uses and disclosures. Requests can include applicable information about the relevant prior period. Sensitive information is not exempt merely because it also helps provide a ride. We honor applicable authorized-agent and opt-out preference-signal requirements. Where required, information at the point of collection explains the categories, purposes, and retention period or criteria before collection begins.

California residents may also request information about qualifying disclosures to third parties for their direct marketing under California’s Shine the Light law. Send a request to legal@rideelevo.com identifying the applicable request and California residency. That law is distinct from rights concerning cross-context behavioral advertising.

Other state consumer privacy laws. Where applicable, residents may exercise access, correction, deletion, portability, opt-out, consent-withdrawal, and appeal rights using Section 11. Texas and New Jersey, for example, require consent for covered sensitive-data processing subject to their statutory conditions and exceptions. New Jersey prohibits covered sensitive-data sales regardless of its general consumer-count thresholds; consent alone does not override that prohibition. Applicable universal opt-out mechanisms must be honored. Refusing optional targeted advertising is different from refusing marketing email.

Consumer health information. For information covered by Washington law, the separate Consumer Health Data Privacy Notice describes collection and sharing, recipients, consent and service-related exceptions, deletion including applicable backup rules, and requests and appeals. The applicable notice must remain accessible separately; accepting this general policy does not replace health-data consent.

Account eligibility is governed by the applicable ELEVO Terms. Our general website and account services are not directed to children under 13, and we do not invite children under 13 to register or submit information online. Children may be accompanying passengers in accordance with transportation rules; information supplied by an adult about a child still requires appropriate protection.

If we learn that personal information was collected online from a child under 13 without required authorization, we take appropriate steps to stop unauthorized processing and delete it or obtain the lawful authorization required for any permitted continuation. A parent or guardian may contact legal@rideelevo.com to request review, deletion, or cessation of collection concerning their child, subject to appropriate verification.

An adult’s acceptance of ride Terms does not substitute for verifiable parental consent where that is required. Any child-directed online feature or knowing collection from a child must satisfy applicable notice, consent, security, retention, and disclosure rules. Children’s information must not be retained indefinitely. Additional protections for teenagers, including applicable limits on sales, sharing, or targeted advertising, also remain in effect.

ELEVO Inc. (“ELEVO,” “we,” “us,” and “our”) handles personal information to recruit and evaluate applicants for driver, operations, sales, and other positions. This Applicant Privacy Notice covers applications, expressions of interest, referrals, recruitment communications, interviews, and lawful pre-employment verification, whether conducted through our website, email, telephone, or another recruitment channel. It also covers information about references and referring individuals that we receive during recruitment.

This notice forms part of the ELEVO Privacy Policy and applies equally when displayed as a standalone Applicant Privacy Notice. Its applicant-specific restrictions control if a general provision of the Privacy Policy would permit a broader use of recruitment information. Additional legally required notices and authorizations are provided at the relevant stage; this notice does not replace a background-check authorization, establish an employment contract, or guarantee an interview or job.

Information collected at the initial application stage

We collect the following categories to the extent relevant to the position and the information you submit. Required fields are identified in the application. Optional materials are not required merely because an upload button is available.

  • Identifiers and contact details: your name, email address, telephone number, city, state, and preferred work location, used to identify your application, communicate with you, and assess location and scheduling requirements.
  • Professional and education information: relevant employment history, education, training, skills, certifications, experience, and information in a resume, cover letter, professional profile, portfolio, or other job-related supporting document, used to evaluate qualifications. Resume and supporting-document uploads are optional in our initial website application.
  • Role and availability information: the position requested, full-time or part-time preference, availability, potential start date, relevant work-authorization eligibility responses, and other job-related answers. Driver applications may ask whether you hold the required valid license and how much relevant driving experience you have; the initial form does not request a license number or image.
  • Recruitment communications and assessments: application messages, interview answers, job-related evaluations or assessments, reference information, hiring notes, and recruitment outcomes. These records may include job-related conclusions or inferences about qualifications and suitability, used to evaluate and document hiring decisions.
  • Internet and device information: IP address, browser and device characteristics, pages requested, access times, submission status, and security or error logs generated when you use our recruitment pages. We use these records to operate forms, confirm submissions, prevent spam or abuse, secure uploads, and troubleshoot the application process. Recruitment does not require precise device location or access to your contacts, microphone, or camera merely to submit an application.

Please submit only information relevant to the position. Do not upload a driver’s license or other identity document, Social Security card, passport, banking information, full date of birth, medical records, genetic information, family medical history, or unrelated sensitive documents through the initial application form. If additional verification is needed later, we will explain the requirement and provide an appropriate submission method. If you inadvertently send sensitive material, contact us so we can restrict access and address it consistent with any preservation obligations.

Later verification and sensitive information

At a lawful later stage, we may request information reasonably necessary to verify job-related qualifications, eligibility, driving credentials, or work authorization. Depending on the role and applicable law, this can include an address, date of birth, government identification or license details, a motor vehicle record, work-authorization documentation, or relevant background-screening results. These categories can include sensitive personal information, such as Social Security, driver’s license, or passport numbers and citizenship or immigration information. We request them only when needed for the identified verification or legal purpose and through an appropriate restricted channel.

Before obtaining a third-party consumer report or investigative consumer report for employment purposes, we provide the separate disclosures, obtain the written authorization, and follow the other procedures required by applicable law. This may apply to a background report or driving-record report supplied by a screening company. Submitting an application or acknowledging this privacy notice is not that authorization. If an employment decision is based on such a report, we provide the applicable pre-adverse and adverse-action notices and opportunity to review or dispute the information.

If selected for employment, you may be asked through a separate onboarding process for information needed for identity and work-authorization verification, tax reporting, payroll, and lawful employment administration. Payment account details, tax identifiers, and other onboarding records are not collected through the initial job application. Only relevant recruitment records are carried into employment administration. Additional employee-specific practices are explained when applicable; the protections in this notice continue to apply to the recruitment records we retain.

Application assistance accommodations and recordings

For questions about an application, an accessible application method or an accommodation in the hiring process, contact careers@rideelevo.com or (305) 424-8679. Describe the assistance needed without sending a diagnosis or medical history through the general application. If limited supporting information is lawfully necessary, we explain what is needed and how to provide it. Accommodation and medical information is treated confidentially, kept separate from general hiring records where required, and made available only to people with a legitimate need or another legally permitted recipient. We do not use a request for accommodation as a basis for unlawful discrimination.

We do not request medical examinations or disability-related medical information before a conditional job offer except as specifically permitted by applicable law. We do not request genetic information or family medical history. If voluntary demographic self-identification is offered for a lawful equal-opportunity purpose, its purpose and voluntary nature will be explained separately; that information is not used to make discriminatory hiring decisions.

This notice does not authorize recording an interview or recruitment call. Any recording requires its own advance explanation and any consent required by law. Our recruitment process does not use facial recognition, voiceprints, biometric identification, or emotion analysis.

Sources and recruitment purposes

We receive recruitment information from you; people you identify as references; individuals who refer you; hiring personnel who conduct interviews and evaluations; and, when lawfully used, education or employment verification sources, licensing authorities, and authorized screening providers. Website systems and their providers generate the technical records described above. Provide reference contact information only when you are authorized to do so.

We use this information to receive and evaluate applications, communicate about recruitment, arrange interviews, assess job-related qualifications, verify relevant information, make and document hiring decisions, provide application assistance, prevent fraud, secure recruitment systems, meet legal and recordkeeping obligations, and address a specific inquiry, complaint, or claim. We do not use information collected for one of these purposes for an incompatible purpose without the notice and lawful basis required for that use.

Applications are reviewed by people involved in our hiring process. We do not make hiring decisions solely through automated scoring or profiling. Administrative tools may deliver messages, organize records, or protect the form. Introducing a materially different automated hiring assessment requires advance notice and any safeguards, choices, and authorizations required by applicable law.

Who receives recruitment information

Access is limited to authorized ELEVO personnel involved in hiring, appropriate management or administrative personnel, and providers who need information for their assigned function. Provider categories can include website hosting, application forms, file storage, email and communications, security, interview scheduling, and lawful verification or screening. Following selection, appropriate onboarding and payroll providers may receive the information necessary for those functions. We require appropriate confidentiality, security, and restrictions on use by providers acting on our behalf.

Relevant information may also be disclosed to professional advisers, insurers or claims administrators where necessary for a recruitment-related matter; authorities or other recipients when required or justified by applicable law; and parties involved in a legitimate business transaction under appropriate confidentiality and privacy protections. Such disclosures must be limited to the relevant purpose and any additional restrictions on sensitive information. A referral or client relationship does not itself entitle another person to your application, screening results, or accommodation details.

Applications and uploaded documents are not public website content. If you choose to use an independent job board or external recruiting service, review that service’s notice for its own activities. ELEVO remains responsible for information it receives and for processing it authorizes.

No sale sharing for advertising or recruitment marketing lists

We do not sell applicant personal information, share it for cross-context behavioral advertising, or use application information for targeted advertising. We do not give application files, recruitment contact lists, screening results, or accommodation information to advertisers or sponsors for marketing. Applicant information is not used to train general-purpose artificial intelligence models. A job application does not subscribe you to ELEVO consumer advertising or sponsor marketing.

Recruitment forms and uploads use tools needed to operate and secure the application process. Application field contents, resumes, attachments, and sensitive recruitment details must not be captured by advertising pixels, session-replay tools, or general website analytics. We do not use advertising tracking on the application form or upload flow. Any measurement of application completion is limited to information needed to understand the process and excludes submitted personal details and document contents.

Retention of recruitment information

We determine retention by the category of record and its purpose, rather than keeping every application indefinitely. The following criteria apply:

  • Application identifiers, qualifications, resumes, supporting documents, reference information, interview notes, and selection records are kept while recruitment is active and for the applicable employment-record retention period afterward. That period is measured from the record or relevant hiring action as the governing law requires. A specific complaint, investigation, legal claim, or preservation obligation can require longer retention of the relevant records.
  • Verification and screening records are kept only as necessary for the lawful hiring decision, required documentation and recordkeeping, or a specific dispute or preservation duty. Unnecessary copies of identification documents are not retained merely because verification occurred. Consumer reports and related information are disposed of securely when retention obligations end.
  • Accommodation, medical, and other sensitive information is retained separately where required, for the assistance or verification purpose and applicable recordkeeping or preservation obligations. It is not retained for unrelated recruiting, advertising, or profiling.
  • Technical and security records are kept only for the period needed to operate and protect the application process, troubleshoot a problem, or investigate a specific incident. A security purpose does not justify indefinite retention of application content.
  • If you separately ask to be considered for future openings, we may retain relevant contact and qualification information for that purpose while your request remains active and reasonably relevant. You can withdraw that request at any time. Withdrawal stops future-opportunity use, although legally required hiring records may still need to be retained with restricted access.
  • If you are hired, relevant recruitment records may become part of employment records and follow the applicable employment retention requirements. We retain privacy-request and notice-acknowledgment records only as needed to honor choices, demonstrate compliance, and address related matters.

After the applicable purpose and retention requirements end, we delete or appropriately de-identify the information. Restricted backups are removed through the applicable deletion cycle and are not restored to ordinary use contrary to a valid deletion request. A preservation exception applies to relevant records, not automatically to every item about an applicant.

Your choices and privacy requests

You may contact us to correct your application, withdraw from consideration, stop consideration for future openings, or ask about our handling of recruitment information. Withdrawing an application does not necessarily require immediate deletion of records that must be preserved. If information essential to evaluating a role is not provided, we may be unable to complete that evaluation; optional uploads and unrelated marketing are not conditions of applying.

Depending on the law applicable to you and the processing, you may have rights to know or access personal information, obtain a copy, correct inaccuracies, request deletion, withdraw a consent, limit certain sensitive-information uses, opt out of covered sale, sharing, targeted advertising or qualifying automated decisions, and appeal a decision about a privacy request. Employment-related information is not covered identically under every state consumer privacy law. Where the California Consumer Privacy Act applies, its protections extend to covered applicant information, including applicable rights concerning sources, purposes, recipient categories, and the relevant prior period. Our no-sale and no-advertising-sharing commitments above apply to applicants regardless of whether that Act applies.

Send requests to legal@rideelevo.com with the subject Applicant Privacy Request, call (305) 424-8679, or write to ELEVO Inc., Attn: Privacy, 701 Brickell Avenue, Suite 1550, Miami, FL 33131. Identify the role or application and provide a way to contact you. No rider account is required. We offer assistance with accessible requests and use verification proportionate to the request; do not send sensitive identity documents unless we explain a lawful need and suitable submission method. An authorized agent may act where permitted, subject to lawful verification of authority.

We respond within the applicable legal deadline and explain any permitted extension, exception, or refusal. We may need to retain information to comply with employment laws, protect another person’s rights, or address a specific legal matter. To appeal a decision, reply to it or email legal@rideelevo.com with the subject Applicant Privacy Appeal. Where an appeal right applies, we provide the required response and regulator information. We do not unlawfully discriminate or retaliate against anyone for exercising privacy rights.

Security processing locations and changes

We use administrative, technical, and physical safeguards appropriate to recruitment information, restrict access according to responsibilities, and require appropriate safeguards from providers. No system guarantees absolute security. ELEVO is based in the United States; processing can involve locations where its authorized providers operate, subject to any legally required transfer protections. Accepting this notice is not a substitute for a required international-transfer mechanism.

Our general Privacy Policy also explains website technologies, security, processing locations, and privacy requests, subject to the applicant-specific limits stated here. It is available through the Privacy Policy link on our website. We identify notice revisions by effective date and provide additional notice or obtain consent before materially different processing where required. A change does not retroactively authorize an undisclosed use of recruitment information.

We update the effective date when this policy changes. For material changes, we provide the additional notice and obtain any consent required before materially different processing begins. Continued use of a service does not retroactively authorize an undisclosed use or waive a statutory privacy right.

ELEVO Inc.

Privacy: legal@rideelevo.com

App support: appsupport@rideelevo.com

Telephone: (305) 424-8679

Mail: 701 Brickell Avenue, Suite 1550, Miami, FL 33131