ELEVO Website Terms of Use

Effective September 28, 2026

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These Website Terms of Use govern websites operated by ELEVO Inc. that link to them, including rideelevo.com and elevotransit.com. These websites and their online features are the Website. ELEVO Inc. is referred to as ELEVO, we, us, or our. These terms address access to Website information, inquiries, submissions, downloads, and any business features made available there. They do not replace the separate agreements identified below.

Our Mobile App and Rider Terms govern app use and transportation when accepted as described in those terms. A ride requested through a Website booking feature, if available, remains subject to the applicable rider and transaction terms presented before booking. Merely visiting the Website does not enroll you in a transportation agreement or consumer arbitration.

Advertising and sponsorship purchases require an accepted insertion order or other commercial agreement incorporating the applicable version of our Advertising and Sponsorship Terms. A Website inquiry or uploaded creative file does not reserve vehicles, authorize production, or purchase media. Business-portal access alone does not create a Campaign order.

Government and district programs require an agreement executed by representatives with the necessary authority and approvals. An employee’s Website use does not award a public contract, waive sovereign immunity, impose indemnity, or bypass procurement, public-records, appropriation, or other applicable requirements. Public-program obligations are established by the signed agreement and law.

A transaction-specific agreement controls its subject matter over these Website terms. Our Privacy Policy explains personal-information practices and choices; it does not become blanket consent to every data use through incorporation here. Additional feature terms apply only when identified and accepted through a legally effective process. A link to an unrelated policy does not silently change an existing purchase.

These terms do not govern a separate company merely because it uses the ELEVO name. Services contracted through ELEVO Media Group, City Gems, or another separately identified business follow that entity’s applicable agreement. References to clients, agencies, sponsors, cities, and collaborators do not make them parties to these Website terms or guarantors of ELEVO’s obligations.

When a feature requires acceptance, you agree by selecting its acceptance box, signing electronically, or taking another action clearly identified as agreement after receiving access to these terms. Other Website use is governed by these terms only to the extent legally effective notice and assent exist. You may decline a feature’s required agreement and still access public information, policies, and contact details.

You must be at least 18 and legally able to contract to enter an agreement through the Website. Ordinary viewing of public information does not represent that a child can enter a binding contract. Account eligibility and rules for minors using transportation are addressed in the separate rider terms.

If you accept an agreement for a business or organization, you represent that you have authority for that action and identify the organization accurately. Asking for information does not by itself represent authority to approve a later contract. Do not impersonate another person, misstate an agency relationship, or approve a transaction outside your authority.

Service descriptions, photographs, maps, market lists, calendars, articles, case studies, and estimates help visitors evaluate our services. Campaign availability in a market does not mean an on-demand ride program operates there. Routes, hours, vehicle types, and eligibility may vary between programs; consult the current information for the relevant service and confirm material requirements before making arrangements.

Past campaigns and client logos describe experience, not guaranteed current availability, exclusivity, official sponsorship, or future outcomes. A case study’s results relate to its particular circumstances. Forecast impressions, audience estimates, and environmental estimates are not guaranteed results; their stated methodology and qualifications apply. An electric-vehicle description does not mean every partner bus or coach is electric.

An event calendar is a planning resource. Listing an event does not grant event rights, entry credentials, permits, access to restricted areas, or organizer endorsement. Event dates and arrangements can change. Features described as planned, under development, or coming soon are available only when released and identified as available.

We may correct errors and update information. Corrections do not authorize false claims, cancellation of an accepted obligation, or retroactive changes to an agreed price. General articles about funding, municipal planning, advertising, or regulations are informational and are not a grant commitment or professional advice tailored to your situation.

Contact forms, requests for proposals, creative submissions, and calendar inquiries begin a conversation. An automated acknowledgment confirms receipt, not acceptance of a project, price, deadline, or reservation. A proposal is subject to its stated validity period, availability, and acceptance process. Only a properly accepted agreement establishes purchased deliverables and payment obligations.

Tell us the material facts relevant to your request, including desired dates, location, approximate scope, and special requirements. Avoid sending payment-card details, passwords, government identification, medical records, or unnecessary sensitive information through general forms. Ask for an appropriate method if a project requires sensitive documents.

No charge is authorized merely by an inquiry or these Website terms. Any payment link or purchasing feature must identify the contracting business, charge, and applicable transaction terms before authorization. Payment, cancellation, refund, production, and service obligations are governed by that transaction’s agreement and mandatory law. These terms do not convert a disputed transaction into a final sale or limit payment rights granted by law.

5 Website content and permitted use

ELEVO and its licensors own the Website’s original design, software, text, photographs, graphics, and other protected materials. Client marks and third-party content remain their owners’ property. Rights not expressly granted remain with the relevant owner.

You may view the Website and download or print materials expressly offered for that purpose for personal use or legitimate evaluation of ELEVO services. Business visitors may circulate those materials internally to colleagues, agency clients, procurement staff, and advisers considering a proposed engagement, provided ownership notices remain intact and the materials are not misleadingly altered. This permission does not authorize publishing confidential proposals or restricted reports.

Without permission or another lawful basis, do not sell, commercially redistribute, republish substantial portions of, or create a substitute database from protected Website content. Do not remove ownership notices, present our material as your own, or use ELEVO or client marks to imply an affiliation or endorsement. Separately licensed downloads, software, or assets remain subject to their disclosed licenses.

Nothing restricts fair use, truthful comparison, honest reviews, public-interest reporting, accessibility tools, or other rights protected by law. Lawful reference to a business name is not prohibited merely because it is a trademark.

Use Website features for their intended lawful purposes. You may not:

  • Access another person’s account or nonpublic information without authorization, bypass authentication, or defeat access controls.
  • Introduce malicious code, manipulate forms to obtain unauthorized privileges, disrupt systems, or impose an unreasonable technical burden.
  • Submit fraudulent inquiries, false payment instructions, unlawful content, threats, or material that infringes another person’s rights.
  • Harvest personal information, use Website contact details for unlawful unsolicited messages, or attempt to identify riders from campaign reports or other protected data.
  • Use unauthorized automated methods to evade restrictions or collect protected content at scale, or reverse engineer software where the restriction is enforceable under applicable law.
  • Misrepresent ELEVO’s identity, create deceptive links or pages, or frame the Website in a way that falsely suggests ELEVO controls another service.

These restrictions do not prohibit ordinary search-engine indexing of public pages consistent with communicated technical restrictions, normal browser use, assistive technology, lawful research, or protected criticism. They do not authorize access otherwise prohibited by law. Report a suspected vulnerability privately to legal@rideelevo.com without accessing, retaining, or exposing information beyond what is necessary to explain the concern. Reporting does not create a bounty or testing authorization unless separately agreed.

You retain ownership of material you submit. You represent that you may lawfully share it for the stated purpose. You grant us a limited license to receive, store, reproduce, review, and share it with personnel and service providers as reasonably necessary to respond, evaluate a proposal, or perform an accepted agreement. This permission does not authorize public use of your logo, testimonial, photograph, confidential proposal, or creative concept.

We will use reasonable care with material clearly identified as confidential or reasonably understood to be confidential, use it for the stated inquiry or project, and limit access to people who need it and owe appropriate confidentiality duties. A signed confidentiality agreement controls if one applies. These obligations do not cover information lawfully known, independently developed, public without breach, or lawfully received without restriction. Legally required disclosure remains permitted, with notice where lawful and practicable. Confidentiality cannot create a public-records exemption.

Keep your own copies of submitted project materials. The Website is not a general document-storage service. We may apply reasonable file-type and size restrictions and reject unsafe files. This does not waive our privacy, security, preservation, or contractual obligations or excuse loss caused by conduct for which we remain legally responsible.

General, nonconfidential suggestions voluntarily submitted to improve the Website may be considered and implemented without a promise of payment. You permit that limited use; you do not transfer ownership of a confidential project, copyrighted creative work, patent, or personal information merely by providing feedback. If a suggestion requires special compensation or confidentiality terms, arrange them before disclosure.

Providing feedback is not permission to publish your identity, logo, or comments as an endorsement. Testimonials, campaign publicity, and identifiable promotional images require separate authorization covering the intended use. These Website terms do not grant rights to use passenger safety recordings for advertising.

You may express honest opinions and make good-faith complaints. No fee, penalty, transfer of review ownership, or account restriction applies merely because a review is negative. We may respond to or seek correction of demonstrably false statements and may address unlawful threats, disclosure of private information, infringement, or other unlawful conduct without suppressing protected criticism.

If a Website account or business portal is available, provide accurate information, protect credentials, and allow access only to authorized users. Business administrators should promptly remove former personnel and notify us of changes affecting authority. Report suspected compromise so access can be secured. Responsibility attaches to actions you authorize or cause, subject to law; these terms do not impose automatic liability for every unauthorized login.

Portal access does not transfer ownership of software or reporting data, guarantee that every advertised feature is available, or expand an accepted campaign. Report access and permitted sharing follow the relevant agreement. Do not reidentify individuals or bypass privacy protections. We may use reasonable authentication steps before releasing nonpublic records or changing access, without demanding unnecessary sensitive information.

Account closure does not cancel a purchased service, waive an earned refund, or destroy records that must lawfully be retained. Applicable agreements and the Privacy Policy address those matters. Where a particular account feature is unavailable, contact support for assistance.

The Website may display third-party content or link to advertisers, event organizers, social networks, mapping tools, app stores, payment providers, or other external services. Their terms and privacy notices govern their own services. A link or advertisement is not a guarantee of a third party’s claims, goods, availability, or security.

Distinguish an ELEVO purchase from a separate third-party purchase before proceeding. We remain responsible for our own representations and obligations, including services we undertake to deliver through providers. A third-party label does not excuse those responsibilities. Check destinations before submitting information, especially when following a QR code or external offer.

11 Intellectual-property and content concerns

If you believe Website content infringes your rights or improperly discloses private information, contact legal@rideelevo.com. Identify the relevant page or file, describe the right or concern, provide information supporting your authority to act, and give a way to reach you. Include enough detail for review without unnecessary sensitive information.

We may request clarification, contact the content provider, restrict disputed material during review, or take other action appropriate to the evidence and applicable law. An allegation alone does not establish infringement; lawful uses and defenses remain available. Do not submit knowingly false complaints. This section describes our general content-complaint process; applicable statutory procedures remain available.

Our Privacy Policy describes personal-information practices, cookies, service providers, and available rights and choices. Accepting these terms is not blanket permission for targeted advertising, precise-location processing, audio recording, or promotional communications. Where a separate legal basis or consent is required, these terms do not replace it.

An inquiry authorizes a response about that inquiry using the contact information supplied. It does not automatically subscribe you to marketing texts or unrelated sponsor messages. Promotional email and messaging choices are governed by the applicable notice and consent process. Withdrawing marketing consent does not prohibit necessary, lawful communications about an existing request or transaction. Network delays and delivery failures can occur; contact us through another listed method if a matter is time-sensitive.

Where you choose an electronic transaction, an electronic signature or clearly identified acceptance action may have the same legal effect as a handwritten signature under applicable law. Merely submitting information is not agreement to every proposed term or permission to charge you. Electronic form does not waive defenses concerning authority, fraud, mistake, or actual assent.

You may save or print terms and records made available to you. Access generally requires an internet connection, a compatible browser, and an active email address when email delivery is selected. Contact us if you cannot access or retain a relevant record. When law requires specific consent before electronic delivery of a consumer disclosure, we will provide the required information and obtain that consent separately, including applicable paper-copy and withdrawal rights.

We may send Website-related notices to contact information you provide or display general notices on the Website, subject to applicable delivery requirements. Keep transaction contact details current. We do not treat a known delivery failure as conclusive receipt. A separate agreement or legal requirement for formal service, certified mail, or another method controls over this section.

Contact appsupport@rideelevo.com or call the number below if you encounter an accessibility barrier or need Website information in an accessible format. Identify the page, task, and assistance needed without disclosing unnecessary medical information. Our Accessibility Statement provides further information. No term requires you to waive accessibility rights or limits a reasonable-modification obligation imposed by law.

The Website and its inquiry forms are not emergency-response channels. Call 911 for an emergency. A Website availability display is not a promise of immediate transportation, medical assistance, or continuous monitoring of a submitted message.

We may maintain, repair, or update the Website, and outages may occur from technical problems or events outside reasonable control. Reasonable operational changes do not eliminate existing contractual duties. Browser extensions, device settings, and external networks may affect functionality; we do not guarantee compatibility with every configuration.

TO THE EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL INFORMATIONAL MATERIALS ARE PROVIDED AS AVAILABLE, WITHOUT A WARRANTY OF UNINTERRUPTED OR ERROR-FREE OPERATION. IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT ARE DISCLAIMED ONLY TO THE EXTENT LAWFULLY EXCLUDABLE.

These qualifications do not override express transaction commitments, required warranties, accessibility duties, or nonwaivable rights. We remain responsible for representations and conduct for which applicable law imposes responsibility.

To the extent permitted by law, ELEVO is not liable for indirect or consequential commercial losses arising solely from Website use, including lost profits or business opportunities. For direct economic claims arising solely from the Website, ELEVO’s aggregate liability is limited to the greater of $500 or the amount paid specifically for the Website feature giving rise to the claim during the preceding twelve months.

These exclusions and the cap do not apply to bodily injury or death; physical property damage; fraud, gross negligence, or willful misconduct; confidentiality breaches or unlawful processing or disclosure of personal information; statutory remedies that cannot be limited; or other liability the law prohibits limiting. They do not cap claims under a separately accepted transportation, advertising, or government agreement or reduce a required refund. A claim does not become a Website-only claim merely because a booking, advertisement, or contact began online.

You remain responsible for harm caused by your own fraud, unlawful submissions, or intentional interference under applicable law. These terms do not require a consumer to indemnify ELEVO for its negligence or merely for visiting the Website. They do not release claims against us because another party was also involved.

We may restrict a feature or remove material when reasonably necessary to address unlawful activity, a credible security risk, rights violations, or material breach. Where feasible, we will explain the action and provide a review channel. Urgent action may precede notice. We will not retaliate for protected reviews, accessibility requests, or good-faith complaints. Restrictions preserve accrued refunds, nonwaivable rights, and legally required access to records.

You may stop using the Website or ask to close an optional account. Provisions concerning intellectual property, lawful record retention, confidentiality, accrued obligations, liability, and disputes survive only as their purpose and law require.

Material revisions will receive an updated effective date and reasonable notice to affected registered users. We will request renewed agreement when required. Changes operate prospectively and do not rewrite completed transactions or existing disputes. Separate campaign, rider, and government agreements change only through their applicable amendment process.

Florida law governs, without displacing mandatory protections applicable in your jurisdiction. Website disputes not controlled by another valid agreement may be brought in state courts in Miami-Dade County, Florida, or federal court for the Southern District of Florida having jurisdiction. Consumers retain any court or small-claims venue available under nonwaivable law. These Website terms impose no mandatory arbitration, class-action waiver, jury waiver, or shortened statutory claim deadline.

We welcome an opportunity to resolve concerns through legal@rideelevo.com. Contact is not a prerequisite to urgent relief, a timely filing, a regulatory complaint, or cooperation with an investigation. Each party bears its legal costs except where applicable law or a separate valid agreement provides otherwise.

These terms create no partnership, employment, or authority to bind another party. Neither party may transfer Website contractual obligations in a manner that materially reduces the other’s rights without required consent. ELEVO may transfer them to a business successor that assumes the obligations, subject to applicable law and notice where required. A transfer does not expand permitted personal-information uses.

These terms comprise the agreement concerning their limited Website subject matter, preserving separately accepted agreements and nonwaivable representations or rights. If a provision is unenforceable, the lawful remainder continues to the extent consistent with the agreement’s purpose. Failure to enforce a provision once is not a continuing waiver. A translation does not remove rights to required information in an applicable language.

ELEVO Inc.

701 Brickell Avenue, Suite 1550

Miami, FL 33131

Legal and privacy: legal@rideelevo.com

Customer support: appsupport@rideelevo.com

Telephone: (305) 424-8679